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Measuring individual customer satisfaction metrics like NPS and CSAT is easy. Determining what’s driving those metrics is hard. Most organizations track the performance of individual touchpoints (e.g., website, call center, in-store) but don’t measure customer satisfaction with end-to-end journeys (e.g., opening an account, resolving a problem) that cross multiple touchpoints.
Customer Experience Solutions solves this problem by linking top-line metrics to customer journeys. We help companies improve their most important journeys and address feedback in real-time, transforming the entire customer experience.
Customer Experience Solutions helps companies benchmark and measure customer satisfaction by Customer journey.
The information provided on the Sites are presented solely for providing information that might be of general interest to you. Those who choose to access this site do so on their own initiative and are responsible for compliance with any relevant country-specific, federal, state, or local laws. BND-Business reserves the right to change the material on any of the Sites at any time.
The information contained on the Sites are intended to be of general interest to you and does not address the circumstances of any individual or entity. Nothing on any of the Sites constitutes professional advice, nor does any information on the Sites constitute a comprehensive or complete statement of the issues discussed or the law relating thereto. NBD-Business does not warrant the accuracy of any information on the Sites and makes the information on the Sites available without assuming or accepting any responsibility or liability (including liability for negligence). No action should be taken, or should not be taken, based on reliance upon any information on the Sites. Equally, NBD-Business accepts no responsibility or liability in respect to the accuracy or content of any information included in any third-party sites to which any of the Sites may be linked.